Pierre and Miquelon St. Certificates I seem to have accidentally removed the certificates from my smart card. I am trying to access and view our EPO deposit account but do not appear to have the necessary options when I log into the portal. No, but you have to install the complete Gemalto software smart card reader driver and the appropriate Classic Client on your computer. If your smart card has already expired or if you have already asked EPO User Support to revoke it, you should cut the smart card across the metallic chip and dispose of it.

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EPO – Smart cards

Can I have more than one smart card? What do I do with my active smart card? What do I need to do in order to revoke a smart card? By default the “About Safenet” menu will appear. No, only authorised persons representatives, authorised legal practitioners and employers are allowed to use their smart card to sign applications. I am in the Classic Client Toolbox Libraries 6.

I am an administrative assistant to a cagd representative before the EPO but I am not a representative myself. The EPO decided very early on in the planning process for its online services that the certificates which would allow users to conduct secure transactions with us would be stored on smart cards.

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Gemplus has become Gemalto

At the beginning of the EPO opted for a new generation of smart cards. How can I be sure cqrd my smart card software is installed and functioning correctly and that my smart card is recognised by the system?

This ensures the maximum flexibility for any use case snart business environment. Yes, you can use it either with the EPO-supplied smart card reader, or with an internal smart card reader, supported by the Gemalto software.

Please send your signed and scanned copy of your enrolment to support epo. You need a deposit account with the EPO, a smart card and smart card reader and an internet browser. How can I check that my PIN code is correct and not blocked? Treading the waters of the many types and styles of smart card readers can be difficult.

The green light should go from blinking to steady when you insert your card. Only authorised representatives, i. This means that Gemalto Classic Client 6. By submitting this form I agree to receive information from Gemalto and its affiliates as described in our Privacy statement.

Rating hidden possible values: Reader installation and Gemalto software Can I use any other smart card readers apart from the one supplied by the EPO?

If you have already installed the software, start by uninstalling it it may not have downloaded properly the first time. The smart card holder or the company administrator must contact the EPO in order to request the necessary changes name of new company, deposit account.


Thereafter, a new PIN code will be dispatched via standard post. Can I sign e-mails with my EPO smart card?

I have Gemalto 6. What does this mean?

GemSafe Classic Client

We recommend that you use the readers we supply, as they have been tested and smxrt. Can you issue a collective smart card in the name of my company? If we do not receive a signed and scanned copy of your enrolment form within two months of your online enrolment request, your smart card request will be automatically rejected. You will be required to answer the security question which you initially provided when applying for a smart card. See the Administration FAQs. You will receive a confirmation e-mail quoting the DHL tracking number once your card has been dispatched.

When I tried to renew my smart card I received the message “Your smart card has not been recognised as issued by the EPO”. Learn more and view Solution Brief.