Message 1 of 7. Leave a Reply Cancel reply Save my name, email, and website in this browser for the next time I comment. Did she use the “Windows Update” button at Step 4 Item 7 and did it complete updating the list without getting the update could not be completed at this time message or did she also get that message? Javascript is disabled in this browser. I also have researched the web extensively.

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HP Officejet g85 All-in-One Printer series

How satisfied are you with this response? Europe, Middle East, Africa. I am trapped in this loop.

I’m hoping and praying that you are a Champ. Let HP identify any out-of-date or missing drivers officejett software How does HP use product data collected with this service?

I have searched the HP site thoroughly. Are you plugging in the USB cable to the printer in step 9 after getting the “update could not be completed” message without “finding the appropriate driver” in the list?

HP Customer Support – Software and Driver Downloads

This is too nice a printer for me officejjet throw in the trash heap. In reply to IllustraVisions’s post on September 2, By continuing to browse, you are agreeing to our use of cookies as explained in our Privacy Policy. Again, a dog chasing it’s jp tail! Warranty withdrawn refurbished product: How about an entire week of futilely researching the web, help forums and your own web site for any and all possible solutions and trying them all, one at a time, following each windoww step by step?


If so, that is the problem. I run Windows 7 Home Premium, 64 bit. In reply to FoxFifth’s post on September 2, HP Download and Install Assistant makes it easy to download and install your software.

IllustraVisions Replied on September 4, I found what were supposed to be replacement drivers for USB connectivity under Windows 7, but when I attempt to install the windosw drivers, Windows calmly informs me that the current dirvers are the best possible option!

Here is something else you might try. So access to what you needed to know changed from knowing it yourself to knowing who to ask.

HP Officejet g85 All-in-One Printer series – Driver Downloads | HP® Customer Support

I actually did get the printer and scan features to both install one time, although I’m not ofvicejet how it happened. Please enter a Product Number to complete the request. Please wait while we process your request.

I have made multiple attempts to completely uninstall all of the aspects of the printer and now I am faced with a seemingly impossible situation. Did this solve your problem?

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This product cannot be identified by Serial Number alone. Yet Windows says that it either doesn’t need to do it or can’t do it, depending on what part of the OS you decide to believe. This could take up to 3 minutes, depending on your computer and connection speed.

What is the product number of your device? It matches the product: Please try again shortly.

HP Technical Support, Help, and Troubleshooting | HP® Customer Support

Thanks for your feedback, it helps us improve the site. HP is compiling your results.

Select an operating system and version to see available software for this product. I don’t have the driver installation disc anymore, and it is not available online. I don’t think the imaging issue is related.