How does HP install software and gather data? Open download list No software or drivers are available for this product with the selected operating system. Select all Deselect all. Please follow the direction as stated below. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.

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One of those and a long very skinny screwdriver was the answer.

Drivers may be in development so please check back at scaner later date or visit the product homepage. Put back the glass, the plastic cover scaner put the screw back in and turn the machine on and see if now comes to ready.

Lift up the adf cover and look on the left side and you will see a small strip of glass covered by a platic piece with one screw in the middle.

But yeah most the time just cleaning it really good will do the trick. Asia Pacific and Oceania. Select your operating system and version laserjeh. Javascript is disabled in this browser. Followed the directions and its now scanning.


The list of all available drivers for your product is shown laseriet. There is one thing you can do which MAY fix the problem. Turn the power off.

Remove selected files Download files. Cleaned it well, cleaned the glass the best I could, and it worked! I don’t see my operating system. See your browser’s documentation for specific instructions. Is my Windows version bit or bit? Scanner scans even better than before. Select your operating system and versionChange Detected operating system: Lets try to make this as easy as possible. Email list of drivers.

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Please follow the direction as stated below. Solution and Diagnostic Data Collection. The mirror is very difficult to see, but use a flashlight and you will see. Or, view all available drivers for your product below.

HP Customer Support – Software and Driver Downloads

Please make a different selection, or visit the product homepage. Remove the screw and remove the plastic piece and then remove the strip of glass. Please sign in to comment. I changed to Epson and for many years didn’t give me any trouble.

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HP LaserJet All-in-One Printer – Driver Downloads | HP® Customer Support

Lasefjet your browser’s settings to allow Javascript to execute. HP Download and Install Assistant. Didn’t know many has the same problems too. Thank you for your patience.

It may look clean but it has a film on it that prevents the scanner from calibrating. Move the belt a little at a time until it moves the scanner almost over the opening and then use your fingernail to move it over the opening. Now take a needle nose pliers and towards the back in the opening is the belt that moves the scanner.