Also if your drive is still under warranty, you can get a replacement. Joined Feb 27, Messages 4, 1. I hope this will help you! Joined Jul 25, Messages 10, 2. Please click the “Volumes” tab and click the “Populate” button. Right-click every device under the USB controllers and then Uninstall them one at a time.

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If the same error message is shown in the Device Manager of the second PC as well, the drive has failed and needs to be replaced. It should ask you to restart your computer after it’s done.

I’d suggest to try to run a disk check from the Command prompt. Another thing you can try is performing some tests on the drive using WD Data LifeGuard tool, which will determine if is any damage or bad sectors to worry about: If you have nothing else you can do, you should be able to rip open the enclosure and plug the drive directly into the computer using a SATA cable.

External detected but can’t access | TechPowerUp Forums

Also make sure that in policies that write caching is disabled. Joined Aug 22, Messages 0. Can i do it while doing the check disk? I hope this will help you! No, it’s not done yet! Please click the “Volumes” tab and click the “Populate” button.


WD My Passport USB Device Drivers Download for Free | Driver Talent

If the problem persists, I really recommend to contact our tech support for further assistance. Here is an example: Joined Jan 28, Messages 10, 4.

If it hangs when it attempts to populate the info, it’s a sign the drive itself could be failing but the controller is a-okay. For a better experience, please enable JavaScript in your browser before proceeding.

Right-click every device under the USB controllers and then Uninstall them one at a time. My Passport is an external drive that incorporates a hardware encryption.

Hope I was able to help out though! Members Current visitors New passpory posts Search profile posts. Will update you after its done But i think it might take forever? External detected but can’t access. Joined Jun 13, Messages 8, 2. I’d suggest to plug My Passport on another computer and see how it will react there?

Do reasonable values show up? Unfortunately, Code 10 is indicating that the drive is probably failing. You mentioned you can see it in the Disk management tool, right?


Clicking populate was part of the instructions unless you’re saying that it stays blank even after you click it. New posts What’s new Latest activity New profile posts.

Then plug the My Passport back and see if you can access it this time. Ahhzz Moderator Staff member.

I for one am very pleased to see a WD rep join our site! Joined Jul 7, Messages 10 0. Fingers crossed that either chkdsk or the populating work for you!

External detected but can’t access

It’s blank until you click “Populate” and wait for it to do its thing. Afterwards restart your computer. Please check out our forum guidelines for info related to our community.